Warranty Claim Form

  • Claim form should be attached to all returned components and attached in a clearly visible area
  • Return parts originating from Canada and USA are to be shipped prepaid by sender to:

    • US based Customers
    MAT HD, LLC
    Attn: Warranty Dept.
    113 Hemlock St
    Rome, GA 30161

    Canada based Customers
    Gorilla
    Attn: Warranty Dept.
    46 Sinclair Blvd.
    Brantford, ON N3S 7X6

  • Product shipped to other locations for warranty review will be returned freight collect or scrapped per customer request

Lining miss-installed

Cracked lining

Damaged shoe

Defective hardware

Missing hardware

Drum will not install over shoe

Pad

Rotor

Caliper

Affected Part(s)

Part Number(s)

Quantity

In case of Warranty Acceptance please select the following:

  Replace Warranty Product
  Credit For Warranty Product

In case of Warranty Denial please select the following (assuming the cores are useable):

  OPTION 1 - Scrap Material
  OPTION 2 - Bank Cores
  OPTION 3 - Return Material FREIGHT COLLECT

NOTE :
File extensions for file image should be .jpg, .jpeg, .gif or .png The maximum size of each file image should not be more than 3.5 Mb.

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